Write us a letter:
P.O. Box 34
American Fork, UT 84003
Send us an email: firstname.lastname@example.org
"Keep your work at home.
Employ your neighbors.
Strengthen and empower your community.
Teach your children and your neighbor's children."
We are proud to say that every step from design to shipping is done by local hands in our community. We have worked extra hard to seek out a means of manufacturing our clothing locally. We love working in our community. We have found an amazing team of talented women who sew from home. Not only are we helping mothers work from home but we love being able to oversee the quality of our product more closely.
We set out with a goal for Culdesac to have free shipping. Taking away the cost of shipping gives everyone the chance to try our clothes out like they were at a store and ship them back if they aren't just quite right. (We doubt that will happen).
International sales shipping will be discounted.
We know how it goes with kids clothes, sometimes things don't work or maybe you ordered 2 sizes to see which fit better. That's why we have tried to make it as easy to shop online with us as possible and included a free return shipping label (excludes international orders).
So if you have a return, see below to find which option fits you best. Then, simply fill out the form.
Returns: The fit just isn't right, the color doesn't match, or you're child refuses to wear anything without Elmo. We understand.
You may return products purchased at Culdesackid.com for any reason for a refund of the purchase price of the product. To receive your full refund the return must be accompanied by a copy of your original order receipt, and the products must be clean, unworn, unwashed, undamaged, unused, unaltered and in their original saleable condition and packaging with the tags still attached (as applicable). Returns are accepted within fourteen (14) days of initial delivery of the product to you by Culdesac's carrier. After the fourteen day window you will receive an in-store credit.
Exchanges: You bought the navy suit, but your child just can't live with out the dinner jacket. Let's exchange it.
You may exchange products purchased at Culdesackid.com for any reason. To receive an exchange the exchange must be accompanied by a copy of your original order receipt, and the product(s) must be clean, unworn, unwashed, undamaged, unused, unaltered and in their original saleable condition and packaging with the tags still attached (as applicable). Exchanges are accepted within fourteen (14) days of initial delivery of the product to you by Culdesac's carrier.
Defective/Damaged: You received your box in shreds from the post. Or your product arrives with the collar on the elbow. Let us fix the mistake.
If you've received a product that doesn't comply to your standard of quality, or it arrived damaged, please let us know as soon as you discover the issue. We will fix it and replace it. Defective and/or Damaged products are accepted within fourteen (14) days of initial delivery of the product to you by Culdesac's carrier. After the fourteen day window you will receive an in-store credit.
Other: Is your situation unique and doesn't fit into the above categories? We will address all uncategorized situations on a case by case basis. So, just let us know, and we will try to work something out. Email me at email@example.com
If you'd like to talk to us about getting hi-res images for your blog or would like to feature us in your magazine, we would love it! We would love it! Just drop us a line at: firstname.lastname@example.org.
If you have a store that you think Culdesac would sell great in, send us an email at: email@example.com.
Here at Culdesac we see ourselves as a real life Culdesac. Made up of different houses and different people all creating things that come together to make the Culdesac image as a whole. We love working and brainstorming with talented artisans to make products to style with our clothes or sell in our store. So if you think you have something that would fit in perfectly send us some ideas to: firstname.lastname@example.org.
We accept Visa, Mastercard, Discover, Amex, and Paypal.
When you place your order here at Culdesackid.com, an email will be sent to you confirming your purchase. You will receive a second email once we process and ship your order accompanied by a tracking number, when applicable. If you have any questions please contact email@example.com.
Yes, we ship internationally! And even give a discounted rate to those who would like to help us out. See Free Shipping for more details. Please know that will will not be held responsible for any delays in shipping including local delivery errors or international Customs issues. The receiver will be responsible for all axes and Customs duties. Overseas are subject to local import duties and taxes, which are payable by the customer upon receipt and may be affected by Customs and Excise delays.